Email Management

Restaurant email, handled.

Stop drowning in guest emails. GuestDesk reads every message, drafts the perfect reply in your restaurant's voice, and sends it the moment your staff says yes.

Get Early Access All Features
< 60s
Average reply time from email arrival to send
Zero
Guest emails that go unanswered
15 min
From signup to first email processed
How it works

How it works for email.

A guest emails your restaurant. Within seconds, GuestDesk reads it, extracts the key information, and drafts a polished reply — all before a human even opens their inbox.

Your staff sees a one-line summary in GuestDesk. They read the draft, approve it with a tap, and it's sent. The whole thing takes less time than it used to take just to open the email.

  • Works with your existing Gmail address — no migration
  • Connects in under 2 minutes via OAuth
  • Smart inbox mode filters spam automatically
  • Full conversation history always visible
Set up in 15 minutes →
New message — Birch & Stone
FROM sarah.miller@gmail.com
Reservation request — party of 8, Friday
Hi, we'd love to book a table for 8 people this Friday around 7:30pm. It's a birthday celebration — is there anything special you can do?
AI Summary
Party of 8, Friday 7:30pm. Birthday celebration — asking about special arrangements. Draft confirms availability and mentions birthday dessert.
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Capabilities

Built for the way restaurants actually work.

Smart Summarization

Every email is condensed into a one-line summary. Staff sees what matters — guest name, request type, urgency — without reading a single paragraph.

Draft Mode & Auto-Send

AI drafts the reply in your restaurant's voice. Staff approves with one tap and it sends immediately — or edits it first. Either way, the guest hears back fast.

Full Conversation History

Every message thread is stored in GuestDesk. Any staff member can see the full history of a guest's past conversations before they reply — no more context lost when someone's off shift.

FAQ

Questions about email management.

Does GuestDesk read all my emails? +
GuestDesk connects to a specific Gmail label you define — or uses smart inbox mode to automatically filter for real guest messages. It only processes emails that match your setup. Marketing emails, newsletters, and spam are filtered out automatically before your team ever sees them.
Can I customize the AI replies? +
Yes. GuestDesk uses a 3-layer system: built-in hospitality rules, your restaurant's custom rules (add as many as you like in Settings), and learned rules the AI picks up from every reply your team approves. The more you use it, the more it sounds exactly like you. You can also add specific instructions — things like "always mention our private dining room for groups over 10" or "never promise same-day availability."
What happens if I want to edit a reply? +
Every AI-drafted reply is fully editable before it sends. You can approve it as-is, tweak it, or write your own from scratch. If you reject a draft and write something different, GuestDesk learns from that — your override becomes training data for future replies. Over time, the AI needs fewer corrections because it's already writing what you would have written.
Get early access

Ready to reclaim your inbox?

We're onboarding restaurants one by one. Drop your email and we'll be in touch.

Free during beta. Setup in 15 minutes.