Last updated: March 21, 2026
These Terms of Service ("Terms") govern your access to and use of GuestDesk Pro (the "Service"), operated by GuestDesk Pro ("GuestDesk," "we," "our," or "us"). Please read them carefully. By creating an account or using the Service, you agree to be bound by these Terms.
If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
Questions? Contact us at legal@guestdesk.pro.
GuestDesk Pro is a restaurant communication platform that connects to your Gmail inbox via the Google API, processes incoming guest emails using AI, delivers draft replies and notifications to your team via the GuestDesk web and mobile app, and provides a shared web inbox for conversation management. The Service is designed for use by restaurant operators and their staff.
To use GuestDesk, you must:
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You agree to use GuestDesk only for lawful, legitimate restaurant communication purposes. You must not:
We reserve the right to suspend or terminate accounts that violate these terms without refund.
GuestDesk uses AI to generate reply drafts for review by your staff. All AI-generated content is a suggestion only. Important:
Subscription: GuestDesk is offered as a monthly or annual subscription. Fees are as listed on our pricing page at the time of your subscription.
Billing and Auto-Renewal: Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled. You authorise us to charge your payment method on file for the renewal amount.
Free Trial: New accounts receive a 14-day free trial. You will not be charged until the trial ends. You may cancel during the trial period at no cost.
Cancellation: You may cancel your subscription at any time by accessing your account settings or emailing legal@guestdesk.pro. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for unused time in a billing period, except where required by law.
Refunds: Except as required by applicable law, all payments are non-refundable. If you believe a charge was made in error, contact us within 30 days at legal@guestdesk.pro.
Price Changes: We may change subscription prices with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new price.
Your data is yours. You retain full ownership of all guest emails, conversation histories, restaurant profiles, and any other content you bring into or create within GuestDesk. We process this data on your behalf to provide the Service and do not claim any rights over it.
You grant GuestDesk a limited, non-exclusive licence to process, store, and transmit your data solely as necessary to provide the Service.
Upon cancellation, you may export your data within 90 days. After that, data is permanently deleted per our Privacy Policy.
GuestDesk Pro, including its software, design, trademarks, and documentation, is owned by GuestDesk Pro and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited right to use the Service as described here.
Feedback or suggestions you provide to us may be used to improve the Service without any obligation to you.
The Service integrates with Google Gmail and other third-party platforms. Your use of those platforms is governed by their respective terms and privacy policies. GuestDesk is not responsible for the availability or conduct of third-party services. If a third-party integration becomes unavailable or changes its policies in a way that affects GuestDesk, we will make commercially reasonable efforts to adapt but cannot guarantee uninterrupted service.
We aim to keep GuestDesk available 24/7 but do not guarantee uptime. Scheduled maintenance, third-party service outages, or events beyond our control may interrupt the Service. We will make reasonable efforts to notify you in advance of planned maintenance.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR ANY PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUESTDESK PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold harmless GuestDesk Pro and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including the rights of your guests.
Either party may terminate these Terms at any time. We may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately. Sections 6, 7, 10, 11, 12, 14, and 15 survive termination.
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of laws provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by a recognised arbitration body, except that either party may seek emergency injunctive relief in a court of competent jurisdiction. The arbitration shall take place in New York County, New York. The prevailing party shall be entitled to reasonable attorneys' fees.
You waive the right to participate in class-action lawsuits or class-wide arbitration.
We may update these Terms from time to time. We will notify you of material changes at least 14 days before they take effect by email or by posting a notice in the app. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
For legal or billing inquiries: