Guest messages arrive by email, Instagram DM, Google Maps, Facebook, and TikTok. Email is live in GuestDesk today and the rest are in development — with AI drafting every reply in your restaurant's voice.
One live today. Four more in development. Every channel lands in the same staff inbox with an AI-drafted reply ready to approve.
Connect your restaurant's Gmail address. GuestDesk reads, summarizes, and drafts every guest email reply in your voice — live today.
See email features →Respond to every Google review from GuestDesk — AI-drafted replies in your voice, published directly to Google Maps.
Learn more →Guest reservation inquiries, catering questions, and event DMs — all handled from the same inbox your team already uses for email.
Learn more →Facebook Messenger inquiries from your restaurant page, handled with the same AI and the same team inbox as every other channel.
Learn more →Your restaurant's TikTok is driving real inquiries. GuestDesk will bring TikTok DMs into the same inbox — so no message gets lost in a separate app.
Learn more →Yelp reviews and direct messages managed from GuestDesk — AI-drafted responses, team inbox, no more separate Yelp login.
Learn more →Reservation history, visit count, Resy reviews, table preferences — GuestDesk surfaces everything Guestreach already knows about a guest the moment their message arrives.
If your restaurant uses Guestreach to process reservation emails, GuestDesk already has access to that guest's full history — no extra setup required.
Guestreach processes incoming Resy confirmation emails and builds a customer database automatically. When that same guest emails your restaurant, GuestDesk reads their Guestreach profile and uses it to write a more personal, more accurate reply.
Direct integrations with the platforms below are planned. Resy data is available today via Guestreach.
Dining history, special occasion notes, allergy flags, and VIP status — direct from OpenTable into every reply.
Learn more →POS spend data and order history that tells GuestDesk whether a guest is a first-timer or a $400-a-visit regular.
Learn more →The most data-rich guest CRM in the industry — tags, segments, lifetime spend, and preferences feeding smarter replies.
Learn more →We're onboarding restaurants one by one. Drop your email and we'll be in touch.
Free during beta. Setup in 15 minutes.