A video goes viral. Your DMs fill up overnight — reservation requests, catering inquiries, people asking if you deliver. GuestDesk is bringing TikTok DMs into your staff inbox so none of it gets lost.
Restaurants that show up on TikTok — a dish goes viral, a review gets shared, a local creator posts — see a real spike in DMs. Reservation questions. "Do you take walk-ins?" "Are you open for lunch?" "Can you do a party of 20?"
Right now, those messages live in a separate app, seen only by whoever manages TikTok, replied to inconsistently if at all. GuestDesk brings them into the same inbox as your email, Instagram, and Google Maps messages — with an AI draft ready for your staff to approve.
TikTok DMs sit alongside email, Instagram, and Google Maps messages — one queue, one team, one workflow.
The same AI that drafts your email replies handles TikTok DMs — in your restaurant's voice, aware of your policies and tone.
A guest DMs in Korean. Your staff reads in English. They reply naturally. The guest receives a polished response in Korean.
No more one person managing TikTok alone. The whole team can see and respond to TikTok DMs from the same GuestDesk interface.
Every TikTok conversation is logged. If a guest DMs you three times over two months, your team has the full thread in one place.
Catering inquiries route to the events team. General questions go to front of house. Same routing rules as every other channel.
Join the waitlist and we'll notify you the moment TikTok integration is available. Email management is live today in the meantime.
Email management available today. TikTok coming soon.