Guests still use Facebook to reach restaurants — especially for events, large parties, and catering inquiries. GuestDesk is bringing those messages into the same unified inbox as everything else.
Your restaurant's Facebook page has a message inbox that almost nobody checks regularly. Guests still send messages there — reservation requests, event inquiries, catering questions — and many of them never get a reply. GuestDesk is changing that.
When Facebook Messenger support launches, it integrates with the same GuestDesk inbox your team already uses for email. No separate login. No separate tool. No separate training.
A guest messages your restaurant page. GuestDesk receives it, reads it, and drafts a reply in your restaurant's voice — using the same AI that already knows how you communicate. Your team approves with one tap.
Facebook messages appear in GuestDesk alongside your email, Instagram DMs, and other channels. One place, one workflow.
The same AI your team trained on email drafts replies to Facebook messages — same voice, same tone, same one-tap approval flow.
Route event inquiries to your events coordinator, catering questions to your catering contact, and general questions to whoever is on shift.
Email handles the majority of guest communication for most restaurants and is available right now. Connect your Gmail in under 2 minutes.
We're onboarding restaurants one by one. Drop your email and we'll be in touch.
Free during beta. Setup in 15 minutes.