Instagram DMs are the new email. Guests send reservation requests, menu questions, and event inquiries — and they expect a reply in minutes. GuestDesk is building the fix.
Your restaurant's Instagram account gets dozens of DMs a week. Reservation requests. Menu questions. "Do you have a private room?" "Are you open on Monday?" "Can we bring a cake?" Every one of these deserves a fast, professional reply — and almost none of them get one.
When Instagram DM support launches, it will work the same way email already does. A guest sends you a DM — GuestDesk reads it, summarizes it, and drafts a reply in your restaurant's voice.
Your staff sees it in GuestDesk alongside all their other messages. They approve with one tap. The reply goes back through Instagram, in the same thread, as if they'd typed it themselves.
Instagram DMs appear in GuestDesk alongside email and other channels. One inbox, one workflow, zero tab-switching.
The same AI that drafts your emails drafts your DMs — in the same voice, with the same tone your team has trained it on.
Every conversation thread is stored so any staff member can see what was discussed before — even if they weren't the one who started the conversation.
Email is live now and handles the majority of guest communication for most restaurants. Connect your Gmail in 2 minutes and your team starts seeing the difference immediately.
We're onboarding restaurants one by one. Drop your email and we'll be in touch.
Free during beta. Setup in 15 minutes.