Integration

GuestDesk Pro + Yelp Coming Soon

Your Yelp replies are public. Every one of them. GuestDesk makes sure they're always on-brand, always warm, and never left sitting for days — especially the 1-star reviews that most restaurants dread writing back to.

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Public
Every Yelp reply is seen by future guests too — not just the reviewer
One inbox
Yelp messages and reviews alongside emails — no switching tabs
On-brand
Replies drafted in your restaurant's voice, never generic
How it works

Yelp reviews in your GuestDesk inbox.

New Yelp reviews and messages appear in GuestDesk alongside everything else. Staff sees a summary, a rating, and a draft reply — all before they've opened Yelp.

When they approve the draft, GuestDesk posts the reply directly via the Yelp API. No logging in. No copy-pasting. No wondering who's supposed to handle that 2-star review from last Tuesday.

  • New Yelp reviews surface in GuestDesk automatically
  • Star rating and review text summarized instantly
  • AI drafts a reply in your restaurant's voice
  • Staff approves with one tap — reply posts to Yelp directly
  • Yelp messages handled in the same inbox as email
Yelp Review — Birch & Stone
Yelp Review
★★☆☆☆
2 stars
"Service was slow and the host seemed distracted. The food was good but the experience didn't live up to the price."
— Kevin M., 3 days ago
AI Reply Draft
Kevin, thank you for taking the time to leave feedback. We're sorry the service fell short of what Birch & Stone should deliver — that's not the experience we want anyone to have. We'd love the chance to make it right. Please reach out and we'll take care of you on your next visit.
Post to Yelp ✓
Edit
What you get

Yelp reviews handled without logging into Yelp.

Review Reply Drafting

Every Yelp review gets an AI-drafted reply in your restaurant's voice. Staff reviews the draft and approves it — the reply posts to Yelp immediately via API. No copy-pasting, no separate login.

Yelp Messages in Unified Inbox

Direct messages from Yelp appear in the same inbox as your guest emails. One place to handle all guest communication — no more switching between platforms to stay on top of things.

1-Star Recovery Language

The AI knows the difference between a 5-star reply and a 1-star reply. Low-rating responses are drafted with recovery-focused language — empathetic, measured, and never defensive.

No More Stale Reviews

Unanswered Yelp reviews are visible to every future guest who reads them. GuestDesk keeps the queue empty — so there's never a review sitting unaddressed for weeks.

FAQ

Questions about the Yelp integration.

When is the Yelp integration available? +
The Yelp integration is in active development and coming soon. Join the waitlist to be notified at launch. In the meantime, GuestDesk's Gmail integration is live today — and for many restaurants, email is the higher volume channel anyway.
Does this include Yelp Ads? +
No. The GuestDesk Yelp integration covers reviews and direct messages only. Yelp Ads campaigns, billing, and performance reporting are managed entirely within Yelp's own platform. GuestDesk doesn't touch ad spend or campaign management.
Is this read-only or can GuestDesk post replies to Yelp? +
Unlike reservation platform integrations (which are read-only), the Yelp integration is bidirectional for replies. When staff approves a draft, GuestDesk posts the reply directly to Yelp via the Yelp API. You never have to log in to Yelp just to respond to a review. You still control what gets posted — GuestDesk only posts when staff approves.
Does GuestDesk handle Google reviews too? +
Yes. GuestDesk already has a Google Maps / Google Reviews feature. See the Google Maps feature page for details. With both Yelp and Google connected, your entire public review presence is managed from one inbox.
Related

More from GuestDesk.

Google Maps Reviews

Already live. Manage Google reviews and replies from the same GuestDesk inbox as your email.

See Google Maps feature →

Smart Inbox

Auto-classifies all incoming messages — email, reviews, DMs — and routes them to the right team member.

See Smart Inbox →

All Integrations

See every platform GuestDesk connects with — including Resy, OpenTable, Toast, and SevenRooms.

View all integrations →
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