Integration

GuestDesk Pro + OpenTable Coming Soon

OpenTable knows your guests better than almost any other system. GuestDesk makes sure that knowledge shows up in every reply — without anyone having to open a second tab or look anything up.

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Read-only
GuestDesk never writes to your OpenTable data
Automatic
Guest history pulled before the reply is drafted
Contextual
Allergy flags, occasions, and preferences surfaced instantly
How it works

OpenTable context in every reply draft.

A guest emails your restaurant. GuestDesk checks OpenTable for their profile — dining history, any notes from previous visits, upcoming reservations, dietary flags — and passes all of that context to the AI before it writes a single word.

The result is a reply that feels like it came from someone who actually knows the guest. Not because staff looked them up. Because the system already did.

  • Guest emails trigger automatic OpenTable lookup
  • Visit count and dining history inform reply tone
  • Special occasion notes referenced naturally in drafts
  • Dietary restrictions and allergy flags always visible
  • VIP status surfaced before staff opens the conversation
OpenTable Context — Birch & Stone
Guest Profile
James Holloway
7 visits · Last: March 2 · VIP
Occasions: Birthday (April 15) · Dietary: no shellfish
His email
"I'm bringing a small group for my birthday — is the back room available?"
AI Reply Draft
James — happy birthday! The back room is available and we'd love to host you. We'll make sure the menu reflects your dietary preferences as always.
What you get

OpenTable data that changes every reply.

Dining History at a Glance

Visit count, last visit, and dining frequency are pulled from OpenTable and displayed alongside every message. No manual lookups, ever.

Special Occasion Notes

Birthdays, anniversaries, and celebrations noted in OpenTable flow into GuestDesk's reply drafts — acknowledged naturally without any extra effort.

Allergy Flags — Always Visible

Dietary restrictions and allergy information from OpenTable are surfaced prominently. The AI never drafts a reply that contradicts what a guest has on file.

VIP Guest Detection

Guests flagged as VIPs or regulars in OpenTable get a priority flag in GuestDesk. Staff know immediately — and the AI writes accordingly.

FAQ

Questions about the OpenTable integration.

When is the OpenTable integration available? +
The OpenTable integration is in active development and coming soon. Join the waitlist and we'll notify you as soon as it's ready. Gmail integration is live today — most restaurants get immediate value from that alone while they wait for reservation platform context.
Does GuestDesk write to OpenTable? +
No. The OpenTable integration is entirely read-only. GuestDesk reads guest data to inform AI replies, but never creates, modifies, or cancels reservations in OpenTable. Your reservation system stays exactly as your team manages it.
What OpenTable data does GuestDesk access? +
GuestDesk reads guest profiles including name, visit history, dining frequency, upcoming reservations, special occasion notes, dietary restrictions and allergy flags, and VIP or loyalty status. No payment data or personal financial information is accessed or stored.
Do I need an OpenTable Pro account for this integration? +
The integration works with standard OpenTable restaurant accounts. We'll publish exact account-tier requirements when the integration is ready. Join the waitlist and you'll get full details before launch.
Related

More from GuestDesk.

Email Management

Live today. Connect Gmail and GuestDesk starts handling your guest emails immediately.

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AI Replies

See how GuestDesk drafts replies in your restaurant's voice — and gets better with every interaction.

See AI replies →

All Integrations

See every channel and platform GuestDesk connects with — email and Resy via Guestreach today, Google Maps and Instagram in development, and more.

View all integrations →
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