Reservation platforms tell you when a guest visited. Toast tells you what they spent, what they ordered, and how often they come back. That's a fundamentally different kind of context — and it changes how every reply should be written.
Reservation platforms tell you a guest visited. Toast tells you they've averaged $280 per visit across eleven trips this year. That's a different guest. The reply should reflect that — and with the Toast integration, it automatically does.
GuestDesk uses Toast order history to understand not just who is emailing you, but how valuable they are to your restaurant. A casual one-time visitor and a $400-per-visit regular should both get warm, professional replies — but the tone, the offers, and the level of accommodation can be calibrated to match.
A $20 casual visitor and a $400 regular are both valued guests. The Toast integration makes sure the AI's reply reflects the relationship accurately — without anyone having to flag it manually.
Regular menu choices and dining preferences from Toast history inform how GuestDesk responds to menu questions, dietary requests, and event inquiries.
How often a guest visits shapes what they're likely asking about and how much latitude GuestDesk extends in the reply. A first-timer and a weekly regular need different handling.
Top-spending guests are flagged automatically in GuestDesk. Staff see it immediately — no manual tagging, no checking a separate system before responding.
Live today. Connect Gmail and GuestDesk starts handling your guest emails immediately.
See email features →See how GuestDesk drafts replies in your restaurant's voice — and gets better with every interaction.
See AI replies →See every platform GuestDesk connects with — including Resy, OpenTable, SevenRooms, and Yelp.
View all integrations →We're onboarding restaurants one by one. Drop your email and we'll be in touch.
Free during beta. Setup in 15 minutes.